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PM/UXIndustrial SoftwareProduct AnalyticsCustomer Research Public-safe case study

Product Telemetry and Customer Sentiment Foundation

Built a stronger foundation for product decisions by combining product telemetry, usage KPIs, developer-experience metrics, adoption and feature-usage signals, and systematic UX research.

Role
As Product Line Manager, I coordinated a team-based customer understanding foundation across telemetry, analytics, UX research, product management, and design
Impact
Created a clearer operating foundation for product decisions grounded in usage data, adoption signals, developer experience, customer sentiment, and real pain points.
Methods
Telemetry, Usage KPIs, Developer Experience Metrics, Feature Usage Analysis, Contextual Inquiry, UX Interviews

Problem

Product decisions needed a stronger evidence base than internal assumptions, anecdotal feedback, or isolated customer conversations. The organization needed to...

My role

As Product Line Manager, I coordinated and managed the customer-understanding initiative across product management, design, UX research...

What I did

  • Coordinated telemetry implementation in the offering to create a stronger behavioral evidence...
  • Managed the definition of usage KPIs, adoption-rate views, feature-usage signals, and...

Result

The team-based work helped move customer understanding toward a more evidence-based operating model. It created clearer links between product telemetry, usage...

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